Live Arrival Guarantee plus a seven day extended guarantee!
Reptile live arrival guarantee
Below are details regarding our ironclad live arrival and extended seven day guarantee for all reptile, amphibian, and invertebrate orders. Please know that DOA (Dead On Arrival) animals are extraordinarily rare, even during the extreme temperature swings of Summer and Winter. Our animals arrive DOA less than 1.4% of the time which is an incredible statistic and attributable not only to the health and strength of our animals, but also to our exceptional box packing abilities. Most companies will not guarantee the live arrival of amphibians, but we do!

BackwaterReptiles.com takes great pride in guaranteeing live arrival for each and every live reptile, amphibian, and invertebrate order that we ship, in addition to a seven day extended guarantee, giving you a full week of coverage. Below we will review our guarantee in detail, including nullification factors.

DOA animals are extremely rare (fewer than 1.4% of our animals arrive DOA), but if it does occur you need to be familiar with our policy (this is why, at checkout, you must acknowledge having read this page in its entirety). This provides us with your digital signature. Ignoring the terms of the guarantee is not an excuse, and will not render these rules void. If you do receive a DOA reptile, amphibian, or invertebrate, you must take one photograph of the animal, and one photograph of the shipping label. E-mail both pictures to the address in the site header within eight hours of arrival.

Upon approval of your claim, you have a couple options.

The first option is having us ship you a replacement animal, although shipping costs ($39.99) will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (excluding the shipping costs) via paypal or credit card, depending on your method of payment. Fortunately, this has never happened. Keep in mind, we are
extremely reasonable people, so we will work with you. Every situation is different.

The second option in the case of a DOA animal is an immediate refund, less the shipping cost ($39.99).

We have not become a highly reputable reptile, amphibian, and invertebrate sales company by treating our customers like faceless numbers in a spreadsheet. We deeply value your satisfaction. Our customer service response times are simply unmatched in the reptile industry. We provide prestigious universities and colleges, zoos, and museums across the nation with our animals. In other words, we are a trusted source for reptiles.

Species Photos
The pictures we utilize on our website are representative of the species, which means you are not ordering the exact animal in the photograph. Claiming that the reptile, amphibian, or invertebrate you received does not look identical to the picture on the website is not a valid reason for reimbursement or return.

Nullifying Factors
1.) If temperatures at the delivery zip code dip
below 40F or above 90F, the live arrival guarantee and extended guarantee are both completely voided for all reptiles, amphibians, invertebrates, and feeders. However, even including Winter shipments, our DOA rate is still an incredibly low 1.8%. Shipping live animals is a shared risk between the shipper and the customer--please research your local temperatures prior to ordering.

2.) If you, or an authorized representative are not present for a delivery attempt (usually in the morning), the live arrival guarantee is null and void. If it was agreed upon that the animal(s) would be held at the carrier's facility, the package(s) must be picked-up within eight hours of arrival at the said facility.

3.) If you inadvertently enter a delivery address during checkout that is not valid, the live arrival guarantee is voided.

4.) If you do not contact us within eight hours of delivery or pick-up with DOA and shipping label photographs, the live arrival guarantee is voided.

5.) We are not responsible for carrier delays, but will make exceptions on a case-by-case basis.

When you order through our website, you specifically click on "Yes" to accept our live arrival guarantee. It is legally binding. This gives us your digital signature agreeing to the guarantee terms, which we then keep on file. We utilize a collection agency for
any and all customers who attempt unethical chargebacks or disputes in violation of these agreed upon terms.

Please Note
FedEx and UPS systems show when the package(s) arrive, and who signed for it. Our carriers should never leave a package without a signature.

Please feel free to
contact us if you have any questions at all.

  • Why buy reptiles?

    We offer exotic reptiles for sale online at absolute rock-bottom prices, which means we make these fascinating animals available to you affordably as pets, or even to start your own reptile breeding project. We are reptile enthusiasts who believe captive breeding is integral to the future of the market, as it not only helps protect wild herp populations, but is an incredibly rewarding experience that tends to intensify one's passion for these amazing prehistoric creatures. Whether you buy a snake, lizard, turtle, tortoise, or alligator, we are driven to provide the highest quality live reptiles for sale.

  • Why buy amphibians?

    Amphibians are generally slower-moving, and have uniquely moist skin which means they are never far from a source of water. Their life cycle is nothing short of incredible: they hatch in water, spend weeks or months in metamorphosis, then become either terrestrial or remain primarily water bound. Some salamanders even breathe through their skin! Our live amphibians for sale online include frogs, toads, salamanders, and newts. Some are huge, some are small, and virtually all are amazing to observe in captivity. When you buy amphibians from us, you can rest assured they are fully guaranteed to arrive alive and in great condition. Why not start an amphibian breeding project today?

  • Why buy feeder insects?

    Reptile and amphibian food should be varied, which is why we offer an array of feeder insects for sale. It's always far more cost effective to buy feeder insects in bulk, which often saves up to 70% off pet store prices. Plus, the feeders are delivered right to your doorstep. We offer live crickets for sale, as well as mealworms, wax worms, nightcrawlers, and now even lizards, all at the lowest possible prices. Our reptile and amphibian feeder insects and lizards include a guarantee of live arrival.

Why buy our reptiles?

We offer exotic reptiles for sale online at absolute rock-bottom prices, which means we make these fascinating animals available to you affordably as pets, or even to start your own reptile breeding project. We are reptile enthusiasts who believe captive breeding is integral to the future of the market, as it not only helps protect wild herp populations, but is an incredibly rewarding experience that tends to intensify one's passion for these amazing prehistoric creatures. Whether you buy a snake, lizard, turtle, tortoise, or alligator, we are driven to provide the highest quality live reptiles for sale.

Why buy our amphibians?

Amphibians are generally slower-moving than reptiles, and have uniquely moist skin which means they are never far from a source of water. Their life cycle is nothing short of incredible: they hatch in water, spend weeks or months in metamorphosis, then become either terrestrial or remain primarily water bound. Some salamanders even breathe through their skin! Our live amphibians for sale online include frogs, toads, salamanders, and newts. Some are huge, some are small, and virtually all are amazing to observe in captivity. When you buy amphibians from us, you can rest assured they are fully guaranteed to arrive alive and in great condition. Why not start an amphibian breeding project today?

Why buy our reptile feeders?

Reptile and amphibian food should be varied, which is why we offer an array of feeder insects for sale. It's always far more cost effective to buy feeder insects in bulk, which often saves up to 70% off pet store prices. Plus, the feeders are delivered right to your doorstep. We offer live crickets for sale, as well as dubia roaches, mealworms, wax worms, nightcrawlers, and now even lizards, all at the lowest possible prices. Our reptile and amphibian feeder insects and lizards include a guarantee of live arrival.

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Reptiles for Sale

Lizards for sale
Snakes for sale
Turtles for sale
Tortoises for sale

Amphibians for Sale

Salamanders for sale
Newts for sale
Frogs for sale
Toads for sale

Scorpions for Sale

Scorpions for sale

Tarantulas for Sale

Tarantulas for sale

Feeders for Sale

Feeder Lizards for sale
Feeder Insects for sale

Alligators for Sale

Alligators for sale